This Return & Refund Policy outlines the guidelines and procedures for returns and refunds of products purchased from rudrakshadekho.com, operated by Retrend Design & Retails Pvt Ltd (“Company”, “we”, “us”, or “our”). We are committed to ensuring your satisfaction with your purchase and providing a smooth and transparent return and refund process. By making a purchase on our website, you agree to the terms of this policy.

1. Returns and Exchanges:

We accept returns and exchanges within 5 days from the date of delivery. To be eligible for a return or exchange, the following conditions must be met:

• The item must be in its original packaging, with all tags and labels attached.
• The item must be in new and unused condition, showing no signs of wear or damage.
• A valid proof of purchase, such as an order confirmation or receipt, must be provided.

2. Non-Returnable Items:

Certain items are non-returnable, including but not limited to:

• Custom-made or personalized jewelry.
• Items on clearance or sale.

3. Return Process:

To initiate a return or exchange, follow these steps:

• Contact our customer service team at info@rudrakshadekho.com within 5 days of receiving your order to request a Return Authorization (RA) number.
• Package the item securely, including the original packaging, and clearly mark the RA number on the outside of the package.
• Ship the package to the address provided by our customer service team. You are responsible for the return shipping costs.
• Once we receive and inspect the returned item, we will process your refund or exchange within [number] business days.

4. Refunds:

Refunds will be processed in the following manner:

• For items returned in accordance with this policy, a refund will be issued to the original payment method used for the purchase.
• Shipping and handling charges are non-refundable.
• The refund amount will exclude any applicable restocking fees, if applicable.

5. Exchanges:

If you wish to exchange an item for a different size, style, or design, please follow the return process outlined above and place a new order for the desired item on our website.

6. Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer service team at info@rudrakshadekho.com within 5 days of receiving your order. We will provide instructions for returning the item and arranging for a replacement or refund.

7. Contact Us:

If you have any questions or concerns regarding our Return & Refund Policy, please contact us at:

info@rudrakshadekho.com

By making a purchase on rudrakshadekho.com, you acknowledge that you have read, understood, and agreed to the terms and conditions of this Return & Refund Policy. This policy is subject to change without notice, and any updates will be posted on our website.